Your privacy is our responsibility

1 What information we collect

The following types of personal information may be collected for the purpose of registration and service delivery on the tk7000 platform:

• Identity information: Your full name, date of birth, and national ID or passport details (for verification purposes).
• Contact information: Email address, mobile number, and residential address.
• Financial information: Transaction details via bKash, Nagad, Rocket, or bank transfer. We never store your password or PIN.
• Technical information: IP address, browser type, device identifier, operating system, and connection timestamps.
• Usage patterns: Gaming activity, betting history, login times, preferred game categories, and your navigation patterns on the platform.
• Communication records: A summary of your conversations with our support team via live chat or email.

2 How we collect information

We collect your information in several ways. Details on each method are provided below:

• Directly provided information: Information you voluntarily give when filling out registration forms, completing account verification, making deposit or withdrawal requests, or contacting support.
• Automatically collected information: Data collected automatically through our server logs, cookies, and similar tracking technologies.
• Third-party verification: We may use approved third-party services, such as payment gateway providers, for identity verification and fraud prevention.

3 Purpose of using your information

tk7000 uses your information only for the following purposes:

• Creating, managing, and completing account verification.
• Processing deposits, withdrawals, and transactions.
• Ensuring platform security and preventing fraud.
• Complying with responsible gaming policies and supporting users in difficulty.
• Meeting legal and regulatory obligations.
• Sending personalized offers and promotional content — you may withdraw this consent at any time.
• Providing customer support and resolving technical issues.
• Conducting analysis to improve the platform experience.

4 Cookies and tracking technologies

tk7000 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help our platform function more effectively.

We use the following types of cookies:

• Essential cookies: These are necessary for maintaining login sessions, remembering language preferences, and ensuring safe browsing.
• Analytical cookies: Used to understand how you use our website and to improve our services.
• Functional cookies: Remember your preferences and usage patterns to provide a personalized experience.

You can control cookies through your browser settings. However, disabling certain cookies may prevent some platform features from working properly.

5 Sharing information with third parties

tk7000 never sells your personal information or transfers it to third parties for commercial purposes. However, your information may be shared in the following limited circumstances:

• Payment providers: Limited information necessary to process transactions is shared with payment processors handling bKash, Nagad, Rocket, and bank transfers.
• Identity verification services: Necessary information may be shared with approved verification providers to complete the KYC process.
• Legal obligations: Information may be disclosed in compliance with a court order or a lawful request from a government authority.
• Technology and infrastructure services: Secure server hosting, cybersecurity, and IT service providers may access data to a limited extent — but they are bound by strict confidentiality agreements.

6 Data security measures

tk7000 uses industry-leading technology to protect your information. The key components of our security measures are:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by SSL encryption.
• Secure server infrastructure: Our servers are protected by firewalls, intrusion detection systems, and regular security audits.
• Access controls: Only authorized staff can access your personal information, and a log is kept of every access.
• Regular security testing: Security assessments are conducted regularly to identify potential vulnerabilities.
• Password protection: User passwords are always stored in hashed form — no staff member can view them directly.

Even so, 100% security on the internet cannot be guaranteed. For this reason, we ask that you do not share your login credentials with anyone and that you use a strong password.

7 Data retention period

tk7000 retains your information only for as long as necessary. Retention periods depend on the type of information and applicable legal obligations:

• Account information: Retained while your account is active and for a defined legal period after it is closed.
• Financial transaction records: May need to be retained for an extended period in accordance with financial regulatory requirements.
• Technical logs: Kept for a limited time for security monitoring purposes.
• Marketing consent: Deleted immediately upon withdrawal of consent.

8 Your rights

As a tk7000 user, you have the following rights over your own information:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: You may request correction of any inaccuracies in your information.
• Right to erasure: Where there is no legal obligation to retain it, you may request deletion of specific information.
• Right to restrict processing: In certain circumstances, you may request that processing of your information be limited.
• Right to withdraw marketing consent: You have the right to opt out of promotional communications at any time.
• Right to lodge a complaint: If you have any concerns about how your information is handled, contact us directly.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat support.

9 Protection of minors

tk7000 provides services only to individuals aged 21 or over. We do not knowingly collect any information from minors. If we are informed that a minor has used our platform, we will immediately close that account and delete all associated information.

We ask parents and guardians to regularly monitor your children's online activity and to ensure their access to gaming sites is restricted.

10 Changes to the privacy policy

tk7000 may update or revise this privacy policy at any time. If a significant change is made, we will notify you in the following ways:

• By publishing the date of the latest update on this page.
• By sending a notification to your registered email address (where applicable).
• By displaying a notification when you log in to the platform.

If you continue to use tk7000 after a new policy is published, it will be assumed that you have accepted the updated privacy policy. We therefore recommend that you revisit this page periodically.

11 International transfer of data

Your information may be processed or stored outside Bangladesh as required for operational purposes. In such cases, we ensure that:

• Data transfers are limited to what is necessary and kept to a minimum.
• The receiving party complies with equivalent or higher data protection standards.
• All transfers are carried out under legal agreements and protective measures.